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Terms of Service

Last updated: October 2, 2026

These Terms of Service (the "Terms") constitute the agreement between the operator of Surgebell ("Surgebell", "we", "us") and the subscriber ("you") and govern access to and use of the website surgebell.com, the member area app.surgebell.com and the alerts delivered through them (together, the "Service"). Creating an account, subscribing to or using the Service constitutes acceptance of these Terms without reservation. Any person who does not accept these Terms must refrain from using the Service.

The Service is supplied to professionals only. It is intended for legal entities and self-employed individuals, including auto-entrepreneurs, subscribing for purposes falling within the scope of their professional activity. It is not offered to consumers. All prices are stated exclusive of value added tax. By subscribing, you represent that you act for professional purposes.

1. Definitions

  • "Account": the individual access to the member area created upon registration.
  • "Alert" or "Surge": a notification relating to a public post on X that appears to be gaining traction, together with its score and associated context.
  • "Engage": the feature suggesting public X accounts that you may choose to follow and interact with, and measuring which of them follow you back.
  • "Content Assistance": the context, reply angles, post drafts, images and videos produced by the Service, including by means of artificial intelligence models, to assist you in writing your replies and posts.
  • "Connected Source": a third-party service (such as a payment, database, code hosting or analytics service) which you may choose to connect to the Service, where that feature is offered.
  • "Niche": the thematic area selected by you and monitored by the Service.
  • "Plan": the free plan or one of the paid plans (Starter, Growth, Scale) described on the pricing page.
  • "Subscription": the recurring paid Plan granting access to the features attached to it.
  • "Professional": a legal entity, or a natural person acting for purposes falling within the scope of their professional activity, including auto-entrepreneurs.

2. Purpose and description of the Service

The Service assists you in growing an audience on X (formerly Twitter). Depending on your Plan, it comprises:

  • Engage: suggestions of public X accounts within your Niche that appear likely to follow you back, and a count of those that did;
  • Alerts: the monitoring of public posts published on X within your Niche, their scoring by means of indicators developed by us, and the transmission of Alerts where a post appears to be gaining traction;
  • Content Assistance: context and reply angles for Alerts, drafts of posts and, on the Plans that include them, images and videos, generated from public information, from what you provide and, where offered, from your Connected Sources.

Alerts and other notifications are delivered by Telegram, by email or through any other channel that may be offered. The Service never acts on your X account: you decide whether to follow, reply or publish, and you do so yourself, from your own account. You review, edit and publish all content under your own responsibility.

Where a Plan states that Alerts are exclusive, an Alert transmitted to you under that Plan is not transmitted to any other member. Absent such a statement, the same Alert may be transmitted to several members.

Scores, time windows, follow-back estimates and the indicative number of Alerts per month shown for each Plan are estimates derived from public data and from activity on X. They do not amount to statements of fact, guaranteed quantities, forecasts or advice of any kind.

Surgebell is an independent product. It is neither affiliated with, nor endorsed or sponsored by, X Corp.

3. Professional customers only

In accordance with the statement above, the Service is supplied exclusively to Professionals. By subscribing, you represent that you act for purposes falling within the scope of your professional activity. You may communicate your business registration number (such as a SIREN) or your intra-Community VAT number, and we may request it, in particular where the VAT reverse charge applies. We reserve the right to refuse or to terminate a Subscription where that representation proves inaccurate.

4. Capacity and Account

You must be at least eighteen years of age and have the legal capacity to enter into this agreement. You undertake to provide accurate information (email address, X handle and, where applicable, Telegram handle) and to keep it up to date. The X handle you provide must be that of an account you control.

By communicating your X handle, you authorise us to consult and process the information published publicly on the account concerned, for the purposes of supplying and personalising the Service, under the conditions set out in the Privacy Policy. That authorisation covers public information only and does not confer any access to your X account.

The Account is personal. You are responsible for the confidentiality of your credentials and for all operations carried out through your Account. Any use of the Account without your authorisation must be notified to contact@surgebell.com without delay.

We reserve the right to refuse to open an Account, or to close an Account, in the event of a breach of these Terms or where required by law.

5. Early access

The Service is supplied in early access. Its features, scoring, Niches, delivery channels and the number of Alerts transmitted may change. Certain features shown on the pricing page, in particular post drafts, visuals and Connected Sources, may be made available progressively. No reduction affecting the essential benefit of a Subscription already paid for shall take effect during the current billing period without you being given the option to terminate.

6. Subscription, price and payment

The paid Plans are supplied by way of a monthly Subscription payable in advance. The Starter Plan may be supplied free of charge for as long as the public bio of the X handle you provide carries the line shown on the pricing page. That bio is read from the public profile when you ask for it to be verified and periodically afterwards; once the line is no longer there, continued use of the Service requires a Subscription. Accounts that signed up before this offer may keep the former free Plan while their X follower count stays below the threshold that applied to it. You may change Plan at any time from the billing page, the change and any resulting proration being handled by Stripe. The applicable prices are those displayed on the pricing page on the date of the order and are stated exclusive of value added tax. Any applicable tax is added at checkout where required, or the reverse charge applies where the conditions for it are met. You are responsible for the accuracy of the tax information you provide.

Payment is processed by Stripe. Full payment card details are neither received nor stored by us. By subscribing, you authorise recurring charges to your payment method until termination of the Subscription.

The Subscription renews automatically for successive monthly periods. The price applicable to a Subscription remains in force for as long as it continues without interruption, subject to prior notice of any change; the new price applies from the following billing period, and the Subscription may be terminated before it takes effect.

In the event of a failed payment, we may re-present it and suspend access to the paid features until payment is received. Receipts and invoices are sent by email.

7. Absence of a right of withdrawal

The Service being supplied to Professionals, the statutory right of withdrawal applicable to distance contracts does not apply, save in the limited cases in which the law extends it to professionals. Termination may be effected at any time in accordance with Article 8.

8. Termination by you and refunds

The Subscription may be terminated at any time from the Account or by written request to contact@surgebell.com. Termination takes effect at the end of the current billing period, access being maintained until that date.

Save where the Service is discontinued in the circumstances set out in Article 13, sums already paid in respect of the current period are not refunded.

9. Acceptable use

You undertake not to:

  • use the Service for the purposes of spam, harassment, impersonation or deception;
  • automate replies, follows or likes, follow and unfollow accounts in bulk, or use the Alerts or Engage in any manner contravening the rules of X or of any delivery platform;
  • publish content generated by the Service without reviewing it, or use Content Assistance to produce unlawful, misleading or infringing content;
  • resell, share, redistribute or publish the Alerts, the scores or any component of the Service;
  • share the Account or use a single Subscription for the benefit of several persons;
  • extract data from the Service, reverse engineer the scoring, or circumvent rate limits or security measures;
  • use the Service for any unlawful purpose or in breach of third-party rights.

Any breach of this Article may give rise to suspension or termination of the Account without refund.

10. Use of X and content published there

Use of the Service presupposes that you hold an X account and that you comply with the terms governing it. By using the Service, you acknowledge that you have read and accepted the X Terms of Service, the X Rules and the X Privacy Policy, as amended from time to time, and you undertake to comply with them at all times when acting on the basis of an Alert.

You remain solely responsible for the content you publish on X, whether or not prepared with Content Assistance, for compliance with the rules of X and with applicable law, and for the consequences of your activity on that platform, including any ranking, restriction, suspension or monetisation decision taken by X.

10a. Content Assistance and artificial intelligence

Content Assistance is produced in part by third-party artificial intelligence models. Its output may be inaccurate, incomplete, similar to output produced for other users, or unsuited to your situation. You must review it, and verify any fact or figure, before using it.

As between you and us, and to the extent permitted by law, you own the drafts, images and videos produced for you, and you may use them freely. We claim no right over them, save as necessary to supply the Service. You undertake not to submit to the Service content or data that you are not entitled to use.

10b. Connected Sources

Where that feature is offered, you may connect third-party services to the Service so that drafts can be based on your own data. By connecting a source, you represent that you are entitled to do so and authorise us to access, with read-only permissions where the source allows it, the data needed to prepare your drafts, for that purpose only. You may disconnect a source at any time; access then ceases. Use of the third-party service remains governed by its own terms.

11. Third-party services

The Service relies on third parties, in particular X and its data providers, artificial intelligence model providers, Telegram, email providers, hosting providers and Stripe. Those third parties are beyond our control. Their unavailability, rate limits, changes of policy or changes of pricing may delay, degrade or interrupt the Service and may require modifications to it. Use of those third-party services is governed by their own terms.

12. Intellectual property

The Service, including its software, scoring, name, logo, design and content, is protected by intellectual property law and is owned by us or by our licensors. You are granted a personal, non-exclusive, non-transferable and revocable licence to use the Service for its intended purpose for the term of the Subscription. No other right is granted.

Posts and profiles reproduced within the Alerts and Engage remain the property of their authors and are displayed as public information originating from X.

Suggestions and feedback transmitted to us may be used freely, without compensation or obligation of any kind.

Where you publish a post on X referring to Surgebell, or provide us with a testimonial, you grant us a non-exclusive, worldwide and royalty-free licence to reproduce and display that post or testimonial, together with the handle, name and profile picture associated with it, on our websites and in our promotional materials. That licence may be withdrawn at any time by written request to contact@surgebell.com, the content concerned being removed within a reasonable period.

13. Availability, maintenance and changes to the Service

We pursue continuity of service but give no undertaking of uninterrupted or error-free availability, and no service level commitment. We may carry out maintenance operations and may modify, suspend or discontinue the Service or any part of it.

In the event of permanent discontinuation of the Service, the unused portion of the current billing period is refunded.

14. Absence of any undertaking as to results

The Service supplies signals and assistance, not results. No undertaking is given that a post will reach a given audience, that a reply will achieve any particular ranking, that a suggested account will follow you back, that followers, profile visits or revenue will be gained, that you will become eligible for any monetisation programme operated by X, that a given number of Alerts will be transmitted in a month, or that Alerts will be delivered within any given time. The ranking applied by X, its rate limits, third-party data providers and delivery platforms lie outside our control.

15. Warranties

To the fullest extent permitted by law, the Service is supplied on an "as is" and "as available" basis, without warranty of merchantability, fitness for a particular purpose, accuracy or availability.

Nothing in these Terms restricts the warranties which may not be excluded between professionals under French law.

16. Limitation of liability

To the extent permitted by law, our aggregate liability in respect of all claims arising out of or in connection with the Service is limited to the sums paid by you during the three months preceding the event giving rise to the claim.

We incur no liability for indirect or unforeseeable damage, including loss of profit, loss of followers, loss of opportunity or loss of data which you were in a position to preserve.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for wilful misconduct or gross negligence, or any liability which may not be excluded under French law.

17. Your liability

Where your use of the Service in breach of these Terms or of applicable law gives rise to a third-party claim against us, you undertake to cooperate with us and, to the extent permitted by law, to bear the resulting costs and damages.

18. Suspension and termination by us

We may suspend or terminate access to the Service, subject to prior notice except where the breach or the law requires immediate action, in the event of a breach of these Terms, of a failed payment, or where required by law.

Upon termination, access to the paid features and to the member area ceases, and any Connected Source is disconnected. Personal data is retained or erased in accordance with the Privacy Policy. Articles 10, 10a, 12, 14, 15, 16, 17 and 21 survive termination.

19. Force majeure

Neither party incurs liability for a failure to perform caused by an event beyond its reasonable control, including failures of networks or hosting infrastructure, cyberattacks, or acts of public authorities.

20. Amendment of the Terms

These Terms may be amended. Material amendments are notified by email before they take effect. Continued use of the Service after that date constitutes acceptance of the amended Terms. Failing acceptance, the Subscription may be terminated.

21. Personal data

Personal data is processed in accordance with the Privacy Policy, which forms an integral part of this agreement.

22. General provisions

These Terms, together with the Privacy Policy and the order confirmation, constitute the entire agreement between the parties in respect of the Service. Should any provision be held invalid, the remaining provisions remain in force. Failure to enforce a provision does not constitute a waiver of it. We may assign these Terms in connection with a reorganisation or a transfer of our business, without diminution of your rights; you may not assign them without our prior consent. Notices are sent to the email address associated with the Account.

23. Governing law and jurisdiction

These Terms are governed by French law.

Prior to any legal proceedings, the parties shall communicate in writing at contact@surgebell.com with a view to reaching an amicable resolution.

Failing agreement, any dispute relating to these Terms, including their validity, interpretation, performance or termination, falls within the exclusive jurisdiction of the courts of Paris, France, including in the event of multiple defendants or third-party proceedings.

24. Contact

contact@surgebell.com